Feedback Tracker (open source) · Software development tools

Feedback Tracker: an open-source tool for collecting client feedback

A web app where teams collect client feedback on projects, split it into modules and pages, and track every item through statuses, priorities, comments and a Kanban board.

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Feedback Tracker (open source): Feedback Tracker: an open-source tool for collecting client feedback

Industry: Software development tools
Market: Developers and agencies
What we did: Product design, Web application, Browser extension, Open source
Type: Systems & automation

What it does

Feedback in one place
Collect client feedback by project, module and page instead of across email and chat.
Statuses and priorities
Every item moves through statuses with a priority, so nothing is lost or forgotten.
Kanban board
See the whole backlog at a glance and move items as work progresses.
Demo sessions
Run demo sessions with recordings, screenshots and audio attachments.
Reports and billing
Dashboards show created versus completed, and billing covers the work.
Browser extension
Capture feedback straight from the page the client is looking at.

The challenge

Clients send feedback in emails, chat messages, screenshots and phone calls. Developers lose track of what was asked, what was fixed and what is still waiting for approval, and clients wonder whether anyone read their comments.

What we built

Feedback Tracker, an open-source web app for the whole feedback loop.

Collect feedback per project, module and page, with comments, screenshots and audio.
Track every item through statuses and priorities.
Plan with a Kanban board and a dashboard of what needs attention.
Demo with recorded sessions and the feedback that came out of them.
Report on progress, and bill for the work.
Capture from any page with the browser extension.

Open source

We built it for developers and agencies and made it open source, so any team can use it to get client feedback without paying for another subscription.