Terms & conditions

These terms apply to all work Webcrab Digital ("we", "us") does for a client ("you"), including websites, online shops, apps, systems, automation, security, hosting set-up, SEO, advertising and branding. We are registered under RPDS/ADM/RC/01/BRG/04745.

Every project also has a written quote or proposal. If the quote says something different from these terms, the quote wins for that project.

• Quotes are in writing and give a fixed price for a defined scope.
• A quote stays valid for the period stated on it. Prices may change after that.
• Work starts when you approve the quote in writing (email or message is enough) and pay any deposit it asks for.

Anything outside the agreed scope is a change. We will describe it and its cost before doing it, and only go ahead once you agree.

• The payment schedule, such as a deposit and stage payments, is stated in your quote.
• Invoices are due by the date shown on them. Work may pause if an invoice is overdue.
• Third-party costs such as domain names, premium plugins, stock images and paid tools are charged separately unless the quote says they are included.
• Taxes are added where they apply.

Deposits are non-refundable once work has started, because we have already committed time to your project. If we cannot deliver what the quote promises, we will refund what is fair for the work not delivered.

Good work depends on timely input. You agree to:

• Give us the text, images, logos and access we need by the dates we agree.
• Give feedback in one consolidated round per stage, so changes do not conflict.
• Make sure you have the right to use everything you give us.
• Nominate one person who can approve work on your behalf.

If content or approvals are late, the timeline moves by the same amount, and long delays may mean we need to reschedule your project.

Each stage includes the feedback rounds stated in the quote. Further rounds are charged at our standard rate. When you approve a stage, or when you use the work live, we treat that stage as accepted.

Once you have paid in full, you own the final deliverables made for you: the design, the code we wrote and the content you supplied. We register domains and accounts in your name wherever possible.

• We keep ownership of our general tools, code libraries and know-how that are not specific to your project, and we grant you a licence to use them as part of your site.
• Open-source software and third-party plugins stay under their own licences.
• Until payment is complete, we keep ownership of the work and may withhold final files or access.

Unless you ask us not to, we may show the finished project in our portfolio and describe it in case studies, without sharing confidential information.

• Websites we build are normally hosted on our hosting partner's service, set up under our partner account at a low cost to you. Hosting is provided by that third party, under their terms.
• Packages include a free care period after launch, as stated in the quote. It covers fixes for faults in our work, backups, security updates and uptime monitoring.
• After that period, ongoing care is available as a monthly Care Plan. Without a plan, updates, backups and security are your responsibility.
• Changes made by you or others to the site after launch are not covered by our fault fixes.

We will fix faults in our work that were present at launch, free of charge, if you report them within the care period stated in your quote. This does not cover problems caused by changes made by others, third-party plugins or services, hosting outages outside our control, or new browser or software versions released after launch.

We build websites to be fast and secure, but no website can be guaranteed free from attack or downtime.

• We only test or scan systems you own or have written permission to test. By asking for security work, you confirm you have that authority.
• Our free scanner is an outside-in check of public information. It does not replace a full security audit, and a good score does not mean a site cannot be attacked.
• If we are called in after a site has been attacked, we will take reasonable steps to contain and clean it, but we cannot promise to recover every file or to find every cause.

We do the work described in the quote, but search engines and advertising platforms make their own decisions. We do not guarantee rankings, traffic, leads or sales. Advertising spend is paid to the platform by you or on your behalf, and is separate from our fee.

We keep your non-public business information confidential and only use it to do your work. This does not apply to information that is already public or that we must share by law. Please share passwords through a secure channel and never in a contact form.

• We are not liable for indirect or consequential loss, such as lost profit, lost data or lost business.
• Our total liability for any claim relating to a project is limited to the amount you paid us for that project.
• Nothing in these terms limits liability that cannot legally be limited.

We are not responsible for delays or failures caused by events outside our reasonable control, including internet or power failures, third-party service outages and natural events.

Either of us may end a project by writing to the other. You pay for the work done up to that date and any costs we have already committed. We will hand over the work completed and paid for. If you cancel mid-stage, the stage is charged in proportion to the work done.

You may use this website for lawful purposes. Please do not misuse the forms, scanner or other tools, try to disrupt the site, or scan systems you do not have permission to test. We may block access if the site is misused.

These terms are governed by the laws of Sri Lanka, and the courts of Sri Lanka decide disputes, unless your written contract says otherwise. We will always try to settle a disagreement by talking first.