Effective Date: January 05, 2025
Thank you for choosing Webcrab Digital. We strive to deliver exceptional web design services to meet your needs. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.
1. Scope of Services
This policy applies to web design, development, and related services provided by Webcrab Digital.
2. Refund Eligibility
Refunds may be issued under the following circumstances:
- Project Cancellation: If you cancel the project before any work has begun, you may be eligible for a full refund.
- Unmet Deliverables: If Webcrab Digital fails to deliver services as agreed in the project contract, a partial or full refund may be considered after a thorough review.
- Technical Issues: In cases where technical issues are caused by our team and remain unresolved despite reasonable efforts, you may be eligible for a partial refund.
3. Non-Refundable Circumstances
Refunds will not be issued under these circumstances:
- Change of mind after project commencement.
- Delays caused by the client (e.g., failure to provide necessary information, content, or approvals).
- Services already completed and delivered as per agreement.
- Third-party services or integrations arranged through external vendors.
4. Requesting a Refund
To request a refund, please follow these steps:
- Contact our support team at [email protected] within 14 days of the incident or concern.
- Provide detailed information about the issue, including the project details, reason for the refund request, and any supporting documentation.
- Allow up to 7 business days for our team to review your request and respond.
5. Resolution
Once your refund request is reviewed, we will notify you of the outcome. If approved, the refund will be processed within 14 business days using the original payment method.
6. Modifications to the Policy
Webcrab Digital reserves the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on our website.
7. Contact Us
If you have any questions about this policy or need further assistance, please contact us:
- Email: [email protected]
- Contact Page: https://webcrab.lk/contact/